Microsoft Word - AboutIRCTCLoyaltyProgram new site.docx

About IRCTC LOYALTY SCHEME

Welcome to IRCTC SBI Co-Brand Credit Card – Scheme

Get up to 10%* cash back of your AC class ticket fare as SBI Card Travel Reward Points.

Benefits of SBI Co-Brand Credit Card



SBI Co-Brand Credit Card Programme benefits are available only on railway tickets booked

at www.irctc.co.in and IRCTC mobile app.



Scheme is valid for normal users only.



SBI Card Travel Reward Points can be earned on 1

Class AC, 2

Class AC, 3

Class AC,

Executive Chair Car and AC Chair Car travel only. SBI Card Travel Reward Points are

not

earned on 3E and SL Class tickets.



SBI Card Travel Reward Points are only awarded for individual loyalty member’s fare tickets

and are not awarded on voucher transactions.

 You necessarily must be one of the passengers on the ticket to earn SBI Card Travel Reward

Points.

 SBI Card Travel Reward Points shall accrue to your account only 5 days after the date of your

journey provided your ticket has not been cancelled.



First Year Membership Fee -

Rs.500

; Annual Renewal Fee -

Rs.300

(taxes & transaction

charges extra, as applicable).

How to earn SBI Card Travel Reward Points:

*The following Points Chart explains your SBI Card Travel Reward Points entitlement based on date of travel.

Express Rewards

Super-Fast Rewards

4 SBI Card Travel Reward Points for every Rs. 100

spent

10 SBI Card Travel Reward Points for every Rs. 100

spent

(Valid on tickets with Date of Travel between April 1

- July 14 and September 16 - January 14)

(Valid on tickets with Date of Travel between January

15 - March 31 and July 15 - September 15)

 SBI Card Travel Reward Points will always be rounded off to the lower integer.



1 SBI Card Travel Reward Points is equivalent to Rs 1/- of your ticket fare when redeeming

these SBI Card Travel Reward Points for ticket purchase.

 SBI Card Travel Reward Points will be valid for a period of 3 years from the date of member's

registration. However, irrespective of the 3-year validity period, SBI Card Travel Reward Points

lapse if membership is not renewed.

How to Redeem SBI Card Travel Reward Points:

 Access www.irctc.co.in and login with your username and password.

 Do AC class (1

Class AC, 2

Class AC, 3

Class AC, Executive Chair Car, Anubhuti Chair Car and

AC Chair Car) booking and choose the Redeem Loyalty points option to pay for your travel

ticket.

Kindly Note: -



You may redeem SBI Card Travel Reward Points in multiples of Rs 1.



Redemption can be made only against the total ticket fare (inclusive of IRCTC convenience

fee). You cannot redeem SBI Card Travel Reward Points for individual fares.

Purchase Points:



At the time of redemption if the reward points in user’s Loyalty account are not sufficient

then user can purchase reward points from IRCTC website using Purchase Points link under

Loyalty tab. Purchase points can be purchased at cost of Rs. 1.5/- per point. Successfully

purchased points, cannot be cancelled, transferred or reversed in any case.

 At the time of redemption, 1 Purchase Points is equivalent to Rs.1/-of your ticket fare.

Cancellation of a Redeemed Ticket:



If a redeemed ticket (CNF/RAC/WL) is cancelled, you forfeit 50% of the reward points over

and above the existing cancellation charges as per the IRCTC Policy for Loyalty Program.

Remaining Reward Points will be credited back to your account.

For example:

If the refund amount received from Railways against your ticket cancellation

is Rs 1210 then as per the IRCTC Policy for Loyalty Program, 50% of the refund amount i.e.

605 points will be credited to the customer's loyalty account.



On cancellation of redeemed tickets, only Reward Points would be credited back and not

cash.

Validity of Points:

 SBI Card points (SBI Travel Reward Points, SBI Reward Points and Purchase Points) will lapse on

expiry of three years from the date of expiry of the membership. For example: if account

year

for membership no 123456789 lies from 05.09.06 to 04.09.07 and accrued points during

05.09.06 to 04.09.07 were 1050, the expiry date for the points accrued during

05.09.06 to 04.09.07 would be 04.09.09 i.e. three years from the date of expiry.



If the cardholder has redeemed 1000 points before 04.09.09 then the system shall expire

the balance of 50 points from the membership account on 04.09.09. However, irrespective

of the three year validity period, SBI Cards Points (SBI Travel Reward Points, SBI Reward

Points and Purchase Points) will lapse if cardholder does not renew his/her membership.